Is this Kepala Batas resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Kepala Batas resort have a swimming pool?

Yes, this Kepala Batas resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kepala Batas resort?

Best-rates for the Kepala Batas resort starts from $119 per night with includes Balcony/Terrace, Sports/Activities, Bedding/Linens, Wellness Facilities, Entertainment, Hot Tub, Air Conditioner, TV, Internet, Kitchen, Breakfast, Restaurant, Guest Services, Accessibility, Business Services, Laundry, Parking, Designated Smoking Area, Spa, Bar, Toiletries, Child Friendly, Pool, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kepala Batas resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kepala Batas resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kepala Batas resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kepala Batas resort?

Based on the information reported by the owner or manager, the Kepala Batas resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kepala Batas resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Bertam Resort and Water Park Penang | Resort in Kepala Batas

| 8.8 (26 Reviews) | 1 Bathroom

Kepala Batas Resort | Bertam Resort and Water Park Penang

Resort in Kepala Batas

Resort connected to the convention center in Kepala Batas with 3 restaurants
3 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and 2 coffee shops/cafes are onsite.
Change of towels is available on request.
Bertam Resort and Water Park Penang offers 282 air-conditioned accommodations with free minibar items and safes. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Hair dryer

Designer toiletries

Private bathroom

Toilet paper

Towels

Toothbrush and toothpaste

Soap

Bedroom

Pillow-top mattress

Air conditioning

Blackout drapes/curtains

Premium bedding

Bed sheets

Down comforter

Hypo-allergenic bedding

Safe

Slippers

Iron/ironing board

Laptop-friendly workspace

Electrical adapters/chargers

Desk

LED light bulbs

In-room massage

Restaurant dining guide

Phone

Desk chair

Breakfast

1 bar

24-hour room service

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MYR 56 for adults and MYR 36 for children

3 restaurants and 2 coffee shops

Free bottled water

Dining table

Free minibar

Mini-fridge

Local meal delivery service

Parking

Secured covered valet parking on site (MYR 100 per night)

Limo/town car service

Free secured, covered self parking on site

Electric car charging station on site

Wheelchair-accessible parking available

Accessibility

Smooth flooring in room

Elevator

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchairs available on site

Wheelchair-accessible spa

Tile flooring in public areas

Wheelchair-accessible restaurant

Wheelchair-accessible registration desk height (inches): 28

Ceiling hoist

Tile flooring in room

4 on-site accessible parking spaces

Wheelchair-accessible business center

Wheelchair-accessible parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible public washroom

Wheelchair-accessible lounge

Well-lit path to entrance

Elevator door width (inches): 39

Area rugs in room

Valet for wheelchair-equipped vehicle

High pile carpet in room

Front entrance ramp

Smooth flooring in public areas

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Visual doorbell notification

Doorbell and phone notification

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Hardwood flooring in room

Activities

Outlet shopping

Adjacent to a golf course

Health/beauty spa

Golf lessons

Theme parks

Full-service spa

Fitness classes

Billiards/pool table

Designer stores

Fitness center

Sauna

Foosball table

Yoga classes

Outdoor pool

Steam room

Karaoke

Entertainment

Cable channels

Smart speaker

MP3 dock

50-inch Smart TV

General

Coworking space

24-hour business center

Meeting rooms - 18

Conference center (35000 square feet of space)

Lockers available

Library

Elevator

Banquet hall

Grocery/convenience store

Ballroom

Gift shop/newsstand

English

Filipino

Malay

Thai

German

Indonesian

Chinese (Mandarin)

Hindi

Books

Vegetarian dining options

No plastic coffee stirrers

At least 80% lighting from LEDs

Local artist showcase

Renovated entire property - February 2023

Couples dining

Locally-owned & organized tours & activities

Comprehensive food waste policy

Biodegradable drinking straws

Reusable tableware only

Romance packages available

Reusable cups only

Vegan dining options

No plastic drinking straws

Designated smoking areas (fines apply)

Biodegradable coffee stirrers

Comprehensive recycling policy

Guest Services

Highchair

Grocery/convenience store

Dining table

Mini-fridge

Outdoor pool

Laundry facilities

Dry cleaning service

Change of towels (on request)

Golf clubs

Porter/bellhop

Change of bedsheets (on request)

Tour/ticket assistance

Wedding services

24-hour front desk

Daily housekeeping

Golf privileges (optional)

Laundry facilities

Golf clubhouse

Luggage storage

Concierge services

Multilingual staff

Golf cart

Golf caddy

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Outdoors

Outdoor furniture

Pool umbrellas

Pool sun loungers

Spa

Sauna

Couples treatment room(s)

Turkish bath/hammam

Hot tub

Steam room

Facials

Mud bath

Massage/treatment rooms

Body wraps

Hydrotherapy

Manicures and pedicures

Massage - Swedish

Reflexology

Massage - hot stone

Body scrubs

Spa open daily

Massage - deep-tissue

Body treatments

6 treatment rooms

Ayurvedic treatments

Aromatherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately myr 56 for adults and myr 36 for children covered valet parking fee: myr 100 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses solar energy

Reviews

Nur Nazifa

Dec 26, 2025 03:48:58 PM

Review Score: 4

Summary: check in very slow took about almost 1 hr.breakfast you have to search the seat own your own.food refill slow

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe With Balcony Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Balcony, Rainfall showerhead, Square feet - 323, Bed count minimum 1, Bed count maximum 1
Superior Double Room Room Size: 284.7 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Shower only, Square meters - 26.4, Wheelchair accessible, Square feet - 284.7, Lowered locks/deadbolt, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, Pool view, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Executive Suite Room Size: 604.9 square feet m² 1 King Bed	General Square feet - 604.9, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Microwave, Square meters - 56.2, Separate dining area, Cookware, dishware, and utensils, Deep soaking bathtub, Pool view, Separate bathtub and shower, Ping - 17, Espresso maker, Separate sitting area, Club level room, Park view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Club Suite Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Microwave, Separate dining area, Ping - 19, Square meters - 63, Cookware, dishware, and utensils, Deep soaking bathtub, Pool view, Separate bathtub and shower, Hill view, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Deluxe King Room Size: 320.2 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 0, Square feet - 320.2, Courtyard view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Deluxe Twin Room Room Size: 320.2 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 0, Square feet - 320.2, Garden view, Courtyard view, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Deluxe King with Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Balcony, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Iris Pool Suite Room Size: 1352 square feet m² 2 King Bed and Queen Sofa Bed	General Fence around pool, Electric kettle, Office, Number of bedrooms - 1, Private pool, Separate dining area, Private hot tub (indoor), Separate bathtub and shower, Espresso maker, Telephone accessibility kit, Club level room, Private plunge pool, Bed count minimum 2, Private hot tub, Coffee/tea maker, Microwave, Wheelchair accessible, Number of living rooms 2, Square feet - 1352, Cookware, dishware, and utensils, Furnished balcony or patio, Location - ground floor, Deep soaking bathtub, Pool view, Ping - 38, Square meters - 126, Separate sitting area, Rainfall showerhead, Bed count maximum 2
Family Quadruple Room Room Size: 391 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 391, Deep soaking bathtub, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Ping - 11, Square meters - 36, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Loft, 3 Bedrooms, Pool View, Executive Level Room Size: 1162 square feet m² 4 King Bed and Queen Beds	General Electric kettle, Office, Square feet - 1162, Separate dining area, Chef, Private hot tub (indoor), Separate bathtub and shower, Turndown service, Espresso maker, Number of bedrooms - 3, Club level room, Bed count minimum 4, Private hot tub, Coffee/tea maker, Ping - 33, Microwave, Wet bar, Location - top floor, Number of living rooms 1, Cookware, dishware, and utensils, Furnished balcony or patio, Deep soaking bathtub, Pool view, Square meters - 108, Separate sitting area, Rainfall showerhead, Access via exterior corridors, Bed count maximum 4
Superior Twin Room Room Size: 284.7 square feet m² 2 Large Twin Beds	General Ping - 8, Number of living rooms 0, Pool view, Number of bedrooms - 0, Shower only, Park view, Square meters - 26.4, Rainfall showerhead, Square feet - 284.7, Bed count minimum 2, Bed count maximum 2
Deluxe Premier Room Size: 462 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Square feet - 462, Ping - 13, Separate dining area, Square meters - 43, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Violet Pool Suite Room Size: 1139 square feet m² 2 King Bed and Queen Sofa Bed	General Fence around pool, Electric kettle, Office, Number of bedrooms - 1, Private pool, Separate dining area, Private hot tub (indoor), Espresso maker, Club level room, Private plunge pool, Bed count minimum 2, Private hot tub, Coffee/tea maker, Microwave, Bathtub or shower, Wheelchair accessible, Number of living rooms 1, Ping - 32, Cookware, dishware, and utensils, Furnished balcony or patio, Deep soaking bathtub, Pool view, Square meters - 106, Square feet - 1139, Separate sitting area, Rainfall showerhead, Bed count maximum 2