Skip to main content

The Westin Surabaya | Hotel in Surabaya

| 9.8 (65 Reviews) |  1 Bathroom
Surabaya Hotel | The Westin Surabaya

Hotel in Surabaya

This smoke-free hotel features 3 outdoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a conference center are onsite.
Housekeeping is available on request.
The Westin Surabaya offers 204 air-conditioned accommodations with safes and complimentary bottled water. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more

Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Eco Friendly
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Soap
  • Shampoo
  • Bathrobes
  • Towels
  • Toothbrush and toothpaste
  • Free toiletries
  • Toilet paper
  • Hair dryer
Bedroom
  • Connecting rooms available
  • Turndown service
  • Iron/ironing board
  • Phone
  • Slippers
  • Water-efficient showers only
  • Recycling
  • Safe
  • Blackout drapes/curtains
  • Select Comfort bed
  • Down comforter
  • Hypo-allergenic bedding
  • Free cribs/infant beds
  • Pillow menu
  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)
Breakfast
  • 24-hour room service
  • 1 bar
  • 1 restaurant
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 227480 for adults and IDR 113740 for children
  • Free bottled water
  • Local meal delivery service
  • Mini-fridge
Parking
  • Wheelchair-accessible parking available
  • Valet parking on site (IDR 150000 per stay)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Secured covered self parking on site (IDR 100000 per stay)
Accessibility
  • Accessible airport shuttle
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Height-adjustable showerhead
  • Wheelchair-accessible fitness center
  • Elevator
  • Wheelchair-accessible restaurant
  • Elevator door width (inches): 55
  • Braille signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path of travel
  • Assistive listening devices in meeting rooms
  • Well-lit path to entrance
  • Assistive listening devices available
  • Lever door handles
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to elevator
  • Valet for wheelchair-equipped vehicle
Activities
  • Adjacent to a golf course
  • Health/beauty spa
  • Zoo
  • Golf lessons
  • Outlet shopping
  • 24-hour fitness center
  • 3 outdoor pools
  • Golf driving range
  • Shopping mall
  • Children's pool
  • Full-service spa
  • Playground
  • Bicycling
Entertainment
  • Cable channels
  • 55-inch LCD TV
General
  • Conference center (89082 square feet of space)
  • Computer station
  • Meeting rooms - 20
  • Elevator
  • Ballroom
  • Reception hall
  • Banquet hall
Guest Services
  • Golf pro shop
  • Golf clubs
  • Wedding services
  • Multilingual staff
  • Change of bedsheets (on request)
  • 24-hour front desk
  • Golf caddy
  • Golf lessions with a pro
  • Dry cleaning service
  • Daily housekeeping
  • Golf cart
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Change of towels (on request)
  • Concierge services
  • Laundry facilities
  • Mini-fridge
  • 3 outdoor pools
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Playground
  • Free cribs/infant beds
  • Laundry facilities
  • Children's toys
  • Free children's club
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Vegetable garden
Spa
  • Spa open daily
  • Body treatments
  • Massage - deep-tissue
  • Body scrubs
  • Couples treatment room(s)
  • 4 treatment rooms
  • Reflexology
  • Massage/treatment rooms
  • Massage - hot stone

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for idr 874000.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately idr 227480 for adults and idr 113740 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 5) covered self parking fee: idr 100000 per stay valet parking fee: idr 150000 per stay rollaway bed fee: idr 874000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher property registration number 55110, 8120119290056

Reviews

Jason
Jul 11, 2026 12:35:34 PM
Review Score:   8
Summary: Friendly staff and an unbeatable location, the hotel sits directly under Pakuwon Mall, so shopping and food are right at your doorstep. Room maintenance could be improved though, the toilet blind couldn't be lowered, which is a bit awkward given the open toilet concept. Overall still a solid stay and deserves a thumbs up!
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed, Non Smoking
Room Size: 409 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Non Smoking

General

Room and bed type depend on availability check-in, Square meters - 38, Square feet - 409, City view, Private bathroom, Rainfall showerhead, Shower only, Wheelchair accessible, Number of bedrooms - 1, Day bed, Electric kettle, Ping - 11, Lowered electrical outlets in bathroom, Low-height counters/sink, Area rug/s in room, Low counters/sink height (inches) - 20, Low counters/sink height (centimeters) - 50, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Grand Suite, 1 King Bed
Room Size: 1033 square feet m2
1 King Bed
Grand Suite, 1 King Bed

General

Room and bed type depend on availability check-in, Square meters - 96, Square feet - 1033, Separate dining area, Separate sitting area, City view, Coffee/tea maker, Private bathroom, Rainfall showerhead, Number of bathrooms - 1, Separate bathtub and shower, Number of bedrooms - 1, Club level room, Day bed, Minibar (stocked, free items), Ping - 29, Location - top floor, Dining table, Area rug/s in room, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite, 1 King Bed
Room Size: 498 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Room and bed type depend on availability check-in, Square meters - 46, Square feet - 498, City view, Coffee/tea maker, Private bathroom, Rainfall showerhead, Number of bathrooms - 1, Shower only, Number of bedrooms - 1, Club level room, Minibar (stocked, free items), Ping - 14, Area rug/s in room, Hardwood flooring in room, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Deluxe Room, 2 Double Beds, Non Smoking
Room Size: 409 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds, Non Smoking

General

Room and bed type depend on availability check-in, Square meters - 38, Square feet - 409, City view, Private bathroom, Rainfall showerhead, Shower only, Number of bedrooms - 1, Ping - 11, Area rug/s in room, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Club Suite, 1 King Bed
Room Size: 840 square feet m2
1 King Bed
Club Suite, 1 King Bed

General

Room and bed type depend on availability check-in, Square meters - 78, Square feet - 840, Separate sitting area, City view, Coffee/tea maker, Private bathroom, Rainfall showerhead, Number of bathrooms - 1, Separate bathtub and shower, Number of bedrooms - 1, Club level room, Minibar (stocked, free items), Ping - 24, Location - top floor, Area rug/s in room, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Club Room, 1 King Bed
Room Size: 409 square feet m2
1 King Bed
Club Room, 1 King Bed

General

Room and bed type depend on availability check-in, Square meters - 38, Square feet - 409, Bathtub or shower, City view, Coffee/tea maker, Private bathroom, Rainfall showerhead, Number of bathrooms - 1, Number of bedrooms - 1, Club level room, Minibar (stocked, free items), Ping - 11, Area rug/s in room, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Club Room, 2 Double Beds
Room Size: 409 square feet m2
2 Double Beds
Club Room, 2 Double Beds

General

Room and bed type depend on availability check-in, Square meters - 38, Square feet - 409, City view, Coffee/tea maker, Private bathroom, Rainfall showerhead, Number of bathrooms - 1, Shower only, Number of bedrooms - 1, Club level room, Minibar (stocked, free items), Ping - 11, Area rug/s in room, Bed count minimum 2, Bed count maximum 2, Extra bed count 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the The Westin Surabaya starts from $146 per night with includes Air Conditioner, Pool, Business Services, Bedding/Linens, Bar, Internet, Wheelchair Accessible, Wellness Facilities, Eco Friendly, Parking, Security/Safety, Sports/Activities, Spa, Restaurant, Toiletries, Breakfast, Child Friendly, Balcony/Terrace, Accessibility, Guest Services, Kitchen, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.