The Westin Surabaya | Hotel in Surabaya

| 9.3 (152 Reviews) |  7 Bathrooms  21 Guests
Surabaya Hotel | The Westin Surabaya

Hotel in Surabaya

Offering free WiFi throughout the property, a sun terrace with a swimming pool, fitness center and bar, The Westin Surabaya is located in Surabaya. This 5-star hotel offers a kids' club and room service. Guests can enjoy city views. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The rooms have a closet. Breakfast is available, and includes buffet, à la carte and Full English/Irish options. At The Westin Surabaya you'll find a restaurant serving American, Cantonese and Chinese cuisine. Vegetarian, dairy-free and halal options can also be requested. There's an in-house snack bar and guests can also use the business area. Round-the-clock assistance is available at the reception, where staff speak English, Indonesian and Chinese. Pasar Turi Train Station Surabaya is 6.7 miles from the accommodation, while Sharp Bamboo Monument is 7 miles away. Juanda International Airport is 13 miles from the property, and the property offers a paid airport shuttle service.

The Westin Surabaya is located in Surabaya.

This 242 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Sports/Activities, Laundry, and several others. This is a 5 star rated property and has over 152 reviews with the average score of 9.3 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 242 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Westin Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Westin Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Restaurant
  • Breakfast in the room
  • Kid-friendly buffet
  • Bar
  • Kids' meals
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
Parking
  • Accessible parking
  • Parking
  • Free parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Bathroom emergency cord
Activities
  • Spa
  • Back massage
  • Personal trainer
  • Kids' club
  • Fitness center
  • Themed dinners
  • Spa lounge/Relaxation area
  • Foot massage
  • Yoga classes
  • Foot bath
  • Spa facilities
  • Massage
  • Full-body massage
  • Nightclub/DJ
  • Golf course (within 2 miles)
  • Massage chair
  • Couples' massage
  • Spa/Wellness packages
  • Head massage
  • Happy hour
  • Hand massage
  • Neck massage
  • Fitness
  • Live music/Performance
Entertainment
  • Indoor play area
General
  • Air conditioning
  • Designated smoking area
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Soundproof rooms
  • Hypoallergenic room available
  • Non-smoking rooms
  • Elevator
  • Family rooms
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Fax/Photocopying
  • Suit press
  • Baggage storage
  • Private check-in/out
  • Ironing service
  • Express check-in/out
  • Concierge
  • Business center
  • Dry cleaning
  • Shuttle service (additional charge)
  • Meeting/Banquet facilities
  • Shuttle service
  • Valet parking
  • Packed lunches
  • Laundry
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Room service
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Sun deck
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • Key access
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Face masks for guests available
  • First aid kits available
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
Spa
  • Pool bar
  • Swimming pool
  • Beach chairs/Loungers
  • Kids' pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Reviews

Value for money:
8.86
Location:
9.28
Staff:
9.59
Facilities:
9.6
Comfort:
9.61
Cleanliness:
9.74
NINI
Apr 7, 2026 07:00:00 AM
Review Score:   8
Indonesia
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Westin Club, Club lounge access, Guest room, 1 King
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed
Westin Club, Club lounge access, Guest room, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Executive lounge access, Wake-up service

Living Area

Desk

View

City view, Landmark view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet, Childrens' cribs

Kitchen

Electric kettle, Cleaning products

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services, Private check-in/out in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Club, Club lounge access, Guest room, 2 Double
Room Type: Double
Room Size: 39 m2
2 Queen bed(s) Bed
Westin Club, Club lounge access, Guest room, 2 Double

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Executive lounge access, Wake-up service

Living Area

Desk

View

City view, Landmark view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet, Childrens' cribs

Kitchen

Electric kettle, Cleaning products

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services, Private check-in/out in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Deluxe, Guest room, 2 Double
Room Type: Double
Room Size: 39 m2
2 Twin bed(s) Bed
Westin Deluxe, Guest room, 2 Double

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, Landmark view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet, Childrens' cribs

Kitchen

Electric kettle, Cleaning products

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Executive Suite, Club lounge access, Suite, 1 King
Room Type: Suite
Room Size: 79 m2
1 Sofa bed Bed
1 King bed(s) Bed
Executive Suite, Club lounge access, Suite, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Executive lounge access, Wake-up service

Living Area

Sitting area, Sofa, Desk

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Walk-in closet, Linens

View

City view, View, Pool view

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services, Private check-in/out in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Deluxe, Guest room, 1 King
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed
Westin Deluxe, Guest room, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, Landmark view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet, Childrens' cribs

Kitchen

Electric kettle, Cleaning products

Accessibility

Roll-in shower, Accessible by elevator, Emergency cord in bathroom, Toilet with grab rails, Entire unit wheelchair accessible, Upper floors accessible by elevator, Lower sink

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Westin Grand Suite, Club lounge access, Suite, 1 King
Room Type: Suite
Room Size: 97 m2
1 King bed(s) Bed
1 Sofa bed Bed
Westin Grand Suite, Club lounge access, Suite, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Executive lounge access, Wake-up service

Living Area

Sitting area, Sofa, Dining area, Desk

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Walk-in closet, Linens

View

City view, View, Pool view

Kitchen

Electric kettle, Dining table, Cleaning products, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services, Private check-in/out in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Junior King Suite - Club Lounge Access
Room Type: Suite
Room Size: 46 m2
1 King bed(s) Bed
Junior King Suite - Club Lounge Access

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Free toiletries, Private bathroom, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Hairdryer, Toilet, Bathrobe, Shower cap

General

Air conditioning, Key access, Safe, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Iron, Carpeted

Media & Technology

Flat-screen TV, TV, Cable channels, Radio, Telephone

Services

Wake-up service/Alarm clock, Executive lounge access, Wake-up service

Living Area

Desk

View

City view, Landmark view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet, Childrens' cribs

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom

Room amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Westin Surabaya?

Check-in time for The Westin Surabaya starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $150 per night with includes Guest Services, Child Friendly, Air Conditioner, Parking, Wellness Facilities, Breakfast, Internet, Pool, View, Security/Safety, Spa, Entertainment, Designated Smoking Area, Ocean View, Oceanfront, Transportation/Shuttle, Business Services, Sports/Activities, Laundry, Wheelchair Accessible, Balcony/Terrace, Accessibility, Restaurant, Bar, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD150
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