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Sugar Mill hotel | Hotel in West End

| 9.6 (75 Reviews) |  1 Bathroom
West End Hotel | Sugar Mill hotel

Hotel in West End

This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 3 bars/lounges, a beach bar, and a coffee shop/cafe are onsite.
Sugar Mill hotel offers 12 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Ocean View
Balcony/Terrace
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Soap
  • Shampoo
  • Bathrobes
  • Towels
  • Toothbrush and toothpaste (on request)
  • Rainfall showerhead
  • Toilet paper
  • Hair dryer
Bedroom
  • Laptop-friendly workspace
  • Guidebooks/recommendations
  • Separate sitting area
  • Free local calls
  • Connecting rooms available
  • Laptop-compatible safe
  • Local maps
  • Restaurant dining guide
  • Phone
  • Slippers
  • Electrical adapters/chargers
  • Iron/ironing board
  • Ceiling fan
  • Blackout drapes/curtains
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Air conditioning
  • Bed sheets
  • Premium bedding
Breakfast
  • Free cooked-to-order breakfast available daily 8:00 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 beach bar
  • Coffee/tea maker
  • Free bottled water
  • Electric kettle
  • Paper towels
  • Wet bar
  • Coffee grinder
  • Espresso maker
  • Ice maker
  • Kitchenette
  • Refrigerator
Parking
  • Free self parking on site
Accessibility
  • Handrails in stairways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
Activities
  • Beach access
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Free beach club
Entertainment
  • 42-inch flat-screen TV
  • Streaming services
  • Digital channels
General
  • Meeting room
Guest Services
  • Wedding services
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • Daily housekeeping
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Outdoor pool
  • Kitchenette
  • Refrigerator
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Outdoor furniture
  • Beach umbrellas
  • Beach loungers
  • Terrace
  • Free beach cabanas
  • Balcony
Spa
  • Spa open daily
  • Massage - deep-tissue
  • Treatment room
  • Massage - Thai
  • Massage - Swedish
  • Massage/treatment rooms
  • Massage - hot stone
  • Outdoor treatment areas

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 10:00 pm minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Credit card charges are subject to a surcharge of 3 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival. safety features at this property include a smoke detector this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Karrie
Jun 7, 2026 12:02:44 AM
Review Score:   10
Summary: It was a beautiful property. The staff was friendly. It was a mix of historic with modern amenities. We would definitely come back if we came to BVI.
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Room Arrangement

Room Info Facilities
DeLuxe Studios
Room Size: 320 square feet m2
1 King Bed
DeLuxe Studios

General

Square meters - 30, Square feet - 320, Private bathroom, Sea view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 9, Bed count minimum 1, Bed count maximum 1
Tiffany Prestige
Room Size: 320 square feet m2
1 King Bed
Tiffany Prestige

General

Square meters - 30, Square feet - 320, Private bathroom, Sea view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 9, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Sugar Mill hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Sugar Mill hotel starts from $518 per night with includes Designated Smoking Area, View, Balcony/Terrace, Business Services, Bedding/Linens, Toiletries, Internet, Wellness Facilities, Spa, Guest Services, Breakfast, Bar, Pool, TV, Restaurant, Entertainment, Child Friendly, Kitchen, Air Conditioner, Parking, Ocean View, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sugar Mill hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Sugar Mill hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.