Mercure Serpong Alam Sutera | Hotel in Serpong

| 8.2 (221 Reviews) |  5 Bathrooms  15 Guests
Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, Serpong

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Mercure Serpong Alam Sutera is located in Serpong.

This 188 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, TV, Balcony/Terrace, and several others. This is a 4 star rated property and has over 221 reviews with the average score of 8.2 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 188 Bedrooms Hotel if you want to learn more about this place in Serpong. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Serpong Alam Sutera in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Serpong Alam Sutera”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Bar
  • Snack bar
  • Fruit
  • Kids' meals
  • Restaurant
Parking
  • Private Parking
  • Free parking
  • Parking on site
  • Accessible parking
  • Parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Fitness center
  • Locker rooms
  • Spa
  • Fitness
  • Spa/Wellness packages
  • Happy hour
  • Cycling
  • Massage
General
  • Facilities for disabled guests
  • Wifi in all areas
  • Air conditioning
  • Non-smoking rooms
  • Safe
  • Designated smoking area
  • Adults only
  • Elevator
  • Smoke-free property
Guest Services
  • Airport shuttle
  • Daily housekeeping
  • Fax/Photocopying
  • Car rental
  • 24-hour front desk
  • Business center
  • Laundry
  • Baggage storage
  • Shared lounge/TV area
  • Meeting/Banquet facilities
  • Ironing service
  • Airport shuttle (additional charge)
  • Valet parking
  • Dry cleaning
  • Room service
  • Express check-in/out
  • Suit press
  • Concierge
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • Garden
  • BBQ facilities
  • Outdoor pool
  • Outdoor pool (year-round)
Security/Safety
  • Key access
  • Security alarm
  • 24-hour security
  • Smoke alarms
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • First aid kits available
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
Spa
  • Rooftop pool
  • Swimming pool
  • Kids' pool
  • Beach umbrellas
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 55110, 9120005251893

Reviews

Value for money:
7.8
Location:
8.68
Staff:
8.88
Facilities:
8
Comfort:
8.09
Cleanliness:
8.1
Donna
Apr 27, 2026 07:00:00 AM
Review Score:   9
Malaysia
Reviewer Type: Extended Group
Travel Purpose: business
Positive: Breakfast is great
Negative: More salad choices and more local dishes
Summary: Pleasant
See All Reviews

Room Arrangement

Room Info Facilities
Privilege Double Room
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed
Privilege Double Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Towels, Slippers, Bathtub or shower, Body soap, Shower, Shower cap, Toilet, Toilet paper, Toothbrush, Shampoo, Free toiletries, Bathrobe

General

Key access, Smoke Alarm, Air conditioning, Safe, Carpeted, Trash cans, Key card access

Media & Technology

TV, Cable channels, Flat-screen TV, Telephone

Living Area

Sitting area, Desk, Sofa

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Accessibility

Entire unit wheelchair accessible, Adapted bath, Toilet with grab rails, Upper floors accessible by elevator, Accessible by elevator, Roll-in shower

Room amenities

Feather pillow, Drying rack for clothing, Clothes rack, Socket near the bed

Pool and Spa

Pool with a view, Rooftop pool

Exclusive services

Free gym access
Superior Double Room
Room Type: Triple
Room Size: 26 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Towels, Slippers, Bathtub or shower, Body soap, Shower, Shower cap, Toilet, Toilet paper, Toothbrush, Shampoo, Free toiletries

General

Interconnecting room(s) available, Key access, Smoke Alarm, Air conditioning, Safe, Carpeted, Trash cans, Key card access

Media & Technology

TV, Cable channels, Flat-screen TV, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Drying rack for clothing, Clothes rack, Socket near the bed

Pool and Spa

Pool with a view, Rooftop pool

Exclusive services

Free gym access
Superior Twin Room
Room Type: Triple
Room Size: 26 m2
2 Twin bed(s) Bed
Superior Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Towels, Slippers, Bathtub or shower, Body soap, Shower, Shower cap, Toilet, Toilet paper, Toothbrush, Shampoo, Free toiletries

General

Interconnecting room(s) available, Key access, Smoke Alarm, Air conditioning, Safe, Carpeted, Trash cans, Key card access

Media & Technology

TV, Cable channels, Flat-screen TV, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Drying rack for clothing, Clothes rack, Socket near the bed

Pool and Spa

Pool with a view, Rooftop pool

Exclusive services

Free gym access
Privilege Twin Room
Room Type: Triple
Room Size: 32 m2
2 Twin bed(s) Bed
Privilege Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Towels, Slippers, Bathtub or shower, Body soap, Shower, Shower cap, Toilet, Toilet paper, Toothbrush, Shampoo, Free toiletries, Bathrobe

General

Key access, Smoke Alarm, Air conditioning, Safe, Carpeted, Trash cans, Key card access

Media & Technology

TV, Cable channels, Flat-screen TV, Telephone

Living Area

Sitting area, Desk, Sofa

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Drying rack for clothing, Clothes rack, Socket near the bed

Pool and Spa

Pool with a view, Rooftop pool

Exclusive services

Free gym access
Superior Double Room with Pool View
Room Type: Triple
Room Size: 26 m2
1 Queen bed(s) Bed
Superior Double Room with Pool View

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Towels, Slippers, Bathtub or shower, Body soap, Shower, Shower cap, Toilet, Toilet paper, Toothbrush, Shampoo, Free toiletries

General

Key access, Smoke Alarm, Air conditioning, Safe, Carpeted, Trash cans, Key card access

Media & Technology

TV, Cable channels, Flat-screen TV, Telephone

Living Area

Sitting area, Desk

View

Pool view, Garden view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Drying rack for clothing, Clothes rack, Socket near the bed

Pool and Spa

Pool with a view, Rooftop pool

Exclusive services

Free gym access

FAQ's

Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $62 per night with includes Pool, Ocean View, Oceanfront, Wellness Facilities, Child Friendly, Laundry, Parking, TV, Balcony/Terrace, Spa, Guest Services, Breakfast, Air Conditioner, Designated Smoking Area, Transportation/Shuttle, Business Services, Sports/Activities, Bar, Entertainment, Internet, View, Wheelchair Accessible, Accessibility, Security/Safety, Restaurant, Barbecue/Outdoor Cooking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD62
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