Four Points by Sheraton Surabaya, Pakuwon Indah | Hotel in Surabaya

| 9.6 (214 Reviews) |  1 Bathroom
Surabaya Hotel | Four Points by Sheraton Surabaya, Pakuwon Indah

Hotel in Surabaya

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, valet parking, and a children's pool.
Housekeeping is available on request.
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Towels
  • Bathrobes
  • Shampoo
  • Hair dryer
  • Free toiletries
  • Bidet
  • Toothbrush and toothpaste
  • Soap
Bedroom
  • Frette Italian sheets
  • Bed sheets
  • Premium bedding
  • Blackout drapes/curtains
  • Air conditioning
  • Safe
  • Restaurant dining guide
  • Water-efficient showers only
  • Laptop-friendly workspace
  • Desk chair
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Desk
  • Slippers
  • Energy-saving switches
  • Guidebooks/recommendations
  • LED light bulbs
  • Recycling
  • Window screens
Breakfast
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 154880 for adults and IDR 77440 for children
  • 1 bar
  • 1 restaurant
  • Free tea bags/instant coffee
  • Free bottled water
  • Electric kettle
Parking
  • Free self parking on site
  • Airport shuttle at scheduled times, on request
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (IDR 50000 per stay)
Accessibility
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to elevator
  • Stair-free path to entrance
  • Elevator
  • Elevator door width (inches): 1
  • Well-lit path to entrance
Activities
  • Outlet shopping
  • Golf lessons
  • Health/beauty spa
  • Adjacent to a golf course
  • Health club access
  • Outdoor pool
  • Access to nearby health club
  • Shopping mall
  • Children's pool
  • Golf driving range
Entertainment
  • 49-inch LED TV
  • Premium channels
  • Cable channels
General
  • Conference center
  • Coworking space
  • Computer station
  • Reception hall
  • Front-desk safe
  • Elevator
  • Chinese (Mandarin)
  • Indonesian
  • English
  • Designated smoking areas (fines apply)
  • Comprehensive recycling policy
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian dining options
  • Couples dining
  • Rooftop garden
  • Comprehensive food waste policy
Guest Services
  • Outdoor pool
  • Children's pool
  • Change of bedsheets (on request)
  • 24-hour front desk
  • Daily housekeeping
  • Golf caddy
  • Concierge services
  • Dry cleaning service
  • Golf pro shop
  • Luggage storage
  • Golf lessions with a pro
  • Golf cart
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Vegetable garden
  • Pool sun loungers
  • Pool umbrellas
  • Free pool cabanas

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 17
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per day. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 154880 for adults and idr 77440 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

BEE HOON
Jan 15, 2026 12:25:58 PM
Review Score:   8
Summary: Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
See All Reviews

Room Arrangement

Room Info Facilities
Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)
Room Size: 328 square feet m2
2 Twin Beds
Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

General

Bidet, Rollaway/extra beds (surcharge), Square feet - 328, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Extra bed count 1, Square meters - 31, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Ping - 9.22, Bed count maximum 2
Family Room, 1 King Bed
Room Size: 409 square feet m2
1 King Bed
Family Room, 1 King Bed

General

Rollaway/extra beds (surcharge), Number of bedrooms - 1, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Private bathroom, Square feet - 409, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed (Premium Deluxe, 1 King)
Room Size: 328 square feet m2
1 King Bed
Room, 1 King Bed (Premium Deluxe, 1 King)

General

Square feet - 328, Number of bedrooms - 1, Toilet grab bar height (centimeters) - 50, Room and bed type depend on availability check-in, Grab bar - near toilet, Extra bed count 1, Lowered locks/deadbolt, Square meters - 31, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bidet, Rollaway/extra beds (surcharge), Low-height desk, Low desk height (inches) - 20, Shower only, Accessible vanity height (inches) - 20, Accessible vanity height (centimeters) - 50, Wheelchair accessible, Lowered peephole/view port in door, Private bathroom, Low desk height (centimeters) - 51, Toilet grab bar height (inches) - 20, Rainfall showerhead, Bed count maximum 1, City view, Ping - 9.22
Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)
Room Size: 264 square feet m2
2 Twin Beds
Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

General

Bidet, Number of bedrooms - 1, Square feet - 264, Shower only, Room and bed type depend on availability check-in, Square meters - 25, Private bathroom, No rollaway/extra beds, Rainfall showerhead, Ping - 7.42, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)
Room Size: 409 square feet m2
1 King Bed
Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

General

Bidet, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Ping - 11.49, Private bathroom, Separate bathtub and shower, Square feet - 409, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Premium Suite, 1 King Bed
Room Size: 689 square feet m2
1 King Bed
Premium Suite, 1 King Bed

General

Square feet - 689, Bidet, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Extra bed count 2, Separate dining area, Ping - 19, Square meters - 64, Private bathroom, Separate bathtub and shower, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed (Deluxe Guest Room, 1 King)
Room Size: 264 square feet m2
1 King Bed
Room, 1 King Bed (Deluxe Guest Room, 1 King)

General

Bidet, Number of bedrooms - 1, Square feet - 264, Shower only, Room and bed type depend on availability check-in, Square meters - 25, Private bathroom, No rollaway/extra beds, Bathroom emergency pull cord, Rainfall showerhead, Ping - 7.42, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $90 per night with includes Balcony/Terrace, Sports/Activities, Bedding/Linens, Toiletries, Guest Services, Breakfast, Child Friendly, Laundry, Air Conditioner, Pool, Designated Smoking Area, Wheelchair Accessible, Restaurant, Bar, Accessibility, Business Services, Wellness Facilities, Internet, Kitchen, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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