Best Western De Papilio | Hotel in Surabaya

| 8.3 (173 Reviews) |  1 Bathroom  15 Guests
Surabaya Hotel | Best Western De Papilio

Hotel in Surabaya

Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout. The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a mini-bar are provided. Private bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room. Guests can enjoy dining on Indonesian specialties as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service. Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business center. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness center. Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.

Best Western De Papilio is located in Surabaya.

This 7 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, EV Charge Station, Toiletries, and several others. This is a 4 star rated property and has over 173 reviews with the average score of 8.3 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 7 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Best Western De Papilio in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Best Western De Papilio”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
View
Wheelchair Accessible
Ocean View
Oceanfront
Accessibility
Security/Safety
EV Charge Station
Business Services
Wellness Facilities
Restaurant
Toiletries
Guest Services
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
Parking
  • Electric vehicle charging station
  • Parking on site
  • Parking garage
  • Parking
  • Private Parking
Accessibility
  • Toilet with grab rails
  • Bathroom emergency cord
Activities
  • Fitness center
  • Fitness
General
  • Elevator
  • Non-smoking rooms
  • Facilities for disabled guests
  • Wifi in all areas
  • Air conditioning
Guest Services
  • 24-hour front desk
  • Fax/Photocopying
  • Dry cleaning
  • Concierge
  • Room service
  • Business center
  • Meeting/Banquet facilities
  • Ironing service
  • ATM on site
  • Daily housekeeping
  • Baggage storage
  • Laundry
Internet
  • Internet
  • Free Wifi
  • Wifi
Security/Safety
  • Smoke alarms
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Thermometers for guests provided by property
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach umbrellas
  • Beach chairs/Loungers

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.33
Location:
8.38
Staff:
8.67
Facilities:
8.16
Comfort:
8.37
Cleanliness:
8.36
Iryna
Mar 6, 2026 08:00:00 AM
Review Score:   6
Netherlands
Reviewer Type: Couple
Travel Purpose: leisure
Positive: This is an okay hotel for a short stay. The room was comfortable.
Negative: We were shocked seeing the cockroaches running around at the breakfast area next to the food on one of the stands. We became even more shocked when the kitchen staff didn’t pay any attention to it when we asked them to remove the cockroaches and kept doing what they were doing.
See All Reviews

Room Arrangement

Room Info Facilities
Executive Queen Room - Non-Smoking
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed
Executive Queen Room - Non-Smoking

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
King Suite
Room Type: Triple
Room Size: 56 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
Superior Twin Room with City View and Shower - Non-Smoking
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe Queen Room with City View and Shower - Smoking
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe Twin Room with City View and Shower - Smoking
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe Queen Room with City View and Shower - Non-Smoking
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe Twin Room with City View and Shower - Non-Smoking
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone, Cable channels, DVD player, Radio

Bathroom

Hairdryer, Bathrobe

Kitchen

Microwave, Refrigerator

Living Area

Desk

Services

Wake-up service

Bedroom

Alarm clock

FAQ's

Is this Best Western De Papilio pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Best Western De Papilio?

Check-in time for Best Western De Papilio starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Best Western De Papilio have a swimming pool?

No, this Best Western De Papilio does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Best Western De Papilio?

Best-rates for the Best Western De Papilio starts from $45 per night with includes View, Ocean View, Accessibility, Security/Safety, Business Services, Wellness Facilities, Internet, Laundry, Air Conditioner, Restaurant, Guest Services, Wheelchair Accessible, Oceanfront, Parking, EV Charge Station, Toiletries, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Best Western De Papilio a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Best Western De Papilio wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Best Western De Papilio is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Best Western De Papilio?

Based on the information reported by the owner or manager, the Best Western De Papilio indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Best Western De Papilio?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD45
You will be redirected to  
Hot Deal - It has been viewed 149 times today
Not the right fit? Check out our other properties in Surabaya
The Cendana @ La Riz Mansion Pakuwon Mall From US $86
         

6.6 (5 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pool
Casa Sidoluhur 17 From US $12
         

10.0 (4 Reviews)
House
  • Air Conditioner
  • TV
  • Bedding/Linens
Kanwa Residence From US $15
         

New
House
  • Air Conditioner
  • Parking
  • Internet
Anjani Bed and Breakfast From US $13
         

6.4 (1 Review)
Bed & Breakfast
  • Air Conditioner
  • Parking
  • Balcony/Terrace
D'Kost Ketintang From US $8
         

5.6 (5 Reviews)
House
  • Air Conditioner
  • Parking
  • Designated Smoking Area
Apartemen GADUKAN From US $58
         

New
Apartment
  • Pool
  • Security/Safety
  • Child Friendly
Cozy 1-bedroom apartment with balcony in central surabaya From US $26
         

New
Apartment
  • Air Conditioner
  • Security/Safety
  • Bedding/Linens
Cosmy Tanglin Apartment at Pakuwon Mall From US $31
         

Cosmy Orchard apartment in Surabaya From US $31
         

New
Apartment
  • Air Conditioner
  • Parking
  • Pool
1 King Bed Apartment. From US $110
         

New
Apartment
  • Pet Friendly
  • Accessibility
  • Security/Safety
Cosmy Orchard 2 luxury apartment in Pakuwon Mall From US $31
         

New
Apartment
  • Balcony/Terrace
  • Security/Safety
  • Entertainment
Dian Tanglin Orchard Apartemen Surabaya From US $181
         

New
Apartment
  • Designated Smoking Area
  • Child Friendly
  • Hot Tub